Terms of Service

Dopusto is a B2B software-as-a-service platform for Slovenian employers, operated by Konsepto d.o.o. (hereafter "Provider", "we", "us"). These Terms of Service ("Terms") form a legally binding contract between the Provider and the company that subscribes to the service (hereafter "Customer", "you").

Last updated: 20 April 2026. Version 2.0. Governing language: Slovenian; the English text is a translation provided for convenience.

1. Definitions

• Service — the Dopusto web application available at dopusto.si and its sub-domains, together with its APIs, documentation, and related services.
• Account — the tenant account created for the Customer, including all users it creates.
• Administrator — the natural person who registers the Account and is authorised to act for the Customer.
• User — any natural person who is given access to the Account by the Administrator (employee, manager, operator).
• Customer Data — all personal and business data that the Customer or its Users submit to the Service.
• Paddle — Paddle.com Market Limited, our Merchant of Record for payment processing, invoicing and tax collection.

2. Acceptance of these Terms

By creating an Account or using the Service, the Administrator confirms that (a) they are at least 18 years of age, (b) they are authorised to bind the Customer, and (c) the Customer accepts these Terms in full. If you do not agree, do not create an Account and do not use the Service.

3. Description of the Service

Dopusto is a leave-management platform that helps Slovenian companies request, approve and record employee leave in accordance with Slovenian labour law (ZDR-1), while also supporting related workflows (calendar, reporting, payroll export). The Service is provided on an "as is" basis; functionality may evolve through updates, fixes and new features. We will not materially reduce the core feature set of a paid plan during a billing period.

4. Account registration and security

The Administrator is responsible for the accuracy of the Account information and for keeping credentials confidential. You must immediately notify us of any unauthorised use of the Account. Two-factor authentication is required for Administrators and is strongly recommended for all Users. We may refuse or terminate registration if the information provided is false or incomplete.

5. Permitted use

You may use the Service only for lawful, internal business purposes related to managing your workforce. You agree not to: (a) use the Service to process data unrelated to your own employees and workforce; (b) attempt to circumvent security features, rate limits or plan limits; (c) reverse engineer, decompile or copy the Service; (d) resell or sub-license the Service without our written consent; (e) use the Service to send unsolicited communications; (f) upload malicious code or content that violates applicable law or the rights of third parties.

6. Customer Data and responsibilities

The Customer remains the data controller in the sense of the General Data Protection Regulation (GDPR) with respect to Customer Data. The Provider is a data processor and processes Customer Data solely on the Customer's documented instructions. Our respective obligations regarding personal data are set out in our Data Processing Agreement, which is incorporated by reference into these Terms.

The Customer is responsible for: (a) the lawfulness of the personal data it submits; (b) providing its employees with legally required information (privacy notice, purposes of processing, retention); (c) responding to data subject requests it receives directly; (d) ensuring access rights are assigned only to personnel who need them.

7. Fees, billing and taxes

Fees are stated on the /app/billing page inside the Service and on our public pricing page. All payments are processed by Paddle, which acts as our Merchant of Record. Paddle issues the invoice, collects applicable VAT and remits it to the competent tax authority. The Customer authorises Paddle to charge the selected payment method on the agreed billing interval.

Prices are stated in EUR and include VAT where applicable. Annual plans are billed upfront for twelve (12) months. Monthly plans renew automatically each month. Add-ons are billed in addition to the base plan and renew on the same interval as the base plan.

If a scheduled charge fails, we grant a seven (7) day grace period. If payment is still outstanding after the grace period, the Account is automatically placed into read-only mode. After thirty (30) days of payment failure the subscription is cancelled and the Account is downgraded to the Free plan (see Section 8).

8. Term, cancellation, suspension and account closure

Term. The agreement starts when the Administrator completes registration and continues until either party terminates in accordance with this Section.

Cancellation of a paid subscription. The Customer may cancel a paid subscription at any time from /app/billing → Cancel subscription. The subscription continues until the end of the already-paid period, then automatically downgrades to the Free plan. No refund is issued for the unused portion of a cancelled period except as required by law and as described in our Refund Policy.

Closing the Account (full shutdown). The Customer may request full Account closure from /app/billing → Close company. A thirty (30) day grace window starts immediately, during which the Customer may cancel the closure. After the grace window: (i) the paid subscription is cancelled immediately; (ii) all personal data of employees is anonymised, in line with the Slovenian Employment Records Act (ZEPDSV) ten-year retention obligation; (iii) all Users are locked out of the Account. Aggregate records required by law (invoices, audit logs, anonymised employment records) are retained for the minimum statutory period.

Suspension by the Provider. We may suspend or terminate the Account, with or without notice, if the Customer materially breaches these Terms (including non-payment, unlawful use, or endangering the security of the Service).

9. Intellectual property

The Service, including its code, design, trademarks and documentation, is and remains the exclusive property of the Provider and its licensors. We grant the Customer a non-exclusive, non-transferable, revocable licence to use the Service for the duration of a valid subscription. The Customer retains all rights in Customer Data and grants the Provider a limited licence to host, transmit and process Customer Data solely to operate the Service.

10. Confidentiality

Each party will keep the other party's confidential information confidential and will not disclose it to third parties except (a) to personnel and sub-processors who need to know and are bound by equivalent confidentiality obligations, or (b) as required by a binding legal order. Customer Data is always treated as confidential by the Provider.

11. Warranties and disclaimers

We will use commercially reasonable efforts to provide the Service with an availability target of 99.5% on a monthly basis, measured outside announced maintenance windows. Except as expressly stated, the Service is provided "as is" and we disclaim all other warranties, express or implied, to the maximum extent permitted by law, including fitness for a particular purpose and non-infringement.

Dopusto supports, but does not replace, the Customer's own compliance obligations. The Customer remains solely responsible for ensuring that its use of the Service complies with its own legal, contractual and collective-agreement obligations.

12. Limitation of liability

To the maximum extent permitted by law, each party's total aggregate liability arising out of or related to these Terms is limited to the fees paid by the Customer to the Provider in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential or punitive damages, including lost profits, even if advised of the possibility of such damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including liability for death, personal injury, fraud or wilful misconduct).

13. Indemnification

The Customer agrees to indemnify and hold harmless the Provider against third-party claims arising from (a) the Customer's breach of these Terms, (b) the Customer's processing of personal data beyond our documented instructions, or (c) content submitted by the Customer that infringes third-party rights or violates applicable law.

14. Changes to the Service and to these Terms

We may update the Service and these Terms at any time. Material changes to these Terms will be announced by e-mail and via in-app notification at least thirty (30) days before they take effect; existing Users will be asked to accept the new version at their next login. If the Customer does not accept a material change, it may cancel the subscription under Section 8 and obtain a pro-rata refund for the unused remaining period of an annual subscription.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Slovenia, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). The courts competent in Ljubljana have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to the Customer's mandatory consumer rights under EU law.

16. Notices

Notices to the Provider must be sent to legal@dopusto.si. Notices to the Customer are sent to the e-mail address on file for the Administrator and are deemed received twenty-four (24) hours after sending.

17. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, DPA and Refund Policy, constitute the entire agreement between the parties regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.
• Assignment. Customer may not assign these Terms without our prior written consent. Provider may assign to an affiliate or to a successor in a merger or acquisition.
• No waiver. Failure to enforce a provision is not a waiver of the right to later enforce it.
• Force majeure. Neither party is liable for delays or failure due to events outside reasonable control.

18. Contact

Konsepto, oblikovanje in kreativne rešitve, d.o.o. (short name: Konsepto d.o.o.)
Dunajska cesta 136, 1000 Ljubljana, Slovenia
Registration number (matična št.): 7440405000
Tax / VAT ID: SI90994299 (registered as an atypical VAT taxpayer — atipični davčni zavezanec)
Registered with the District Court in Ljubljana (Okrožno sodišče v Ljubljani), Srg 2026/4810, incorporation date 3 February 2026.
Director (zastopnik): Serkan Gülelcin.
Share capital: €7.500,00.
E-mail: hello@dopusto.si · Legal: legal@dopusto.si