Refund Policy

This Refund Policy describes how refunds are handled for the Dopusto service operated by Konsepto d.o.o. Payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record and issues the invoices.

Last updated: 20 April 2026. Version 2.0.

1. Who this policy applies to

Dopusto is a B2B service intended for legal entities (companies and sole traders). We deal with business customers rather than consumers. Where mandatory consumer protection law applies (for example, a natural person subscribing outside the scope of a business activity), those rights take precedence over this policy.

2. Free plan and trial

The Free plan requires no payment and is therefore not subject to refunds. New paid subscriptions start directly without a separate trial period — to evaluate features, customers can use the Free plan and the add-on catalogue in mock mode. If you need an extended evaluation, contact hello@dopusto.si.

3. Monthly subscriptions

Monthly subscriptions are billed in advance for a one-month billing period. You can cancel at any time from /app/billing → Cancel subscription; the subscription remains active until the end of the already-paid period, after which it automatically downgrades to the Free plan. Because you continue to benefit from the paid features for the remainder of the paid period, no pro-rata refund is issued for the unused days of a cancelled monthly period.

4. Annual subscriptions

Annual subscriptions are billed in advance for a twelve-month period at a discounted rate (effectively equivalent to ten months of monthly billing). You may cancel at any time; the subscription continues until the end of the twelve-month period, then downgrades to the Free plan.

If you wish to terminate an annual subscription early and request a refund for the unused portion, we will issue a pro-rata refund subject to the following rules:

• The refund is calculated based on the monthly equivalent price of the plan, not the discounted annual price. In practice this means: refund = annual price paid − (monthly price × number of months elapsed, rounded up).
• If the monthly equivalent of the months already used exceeds the amount paid, no refund is due.
• Requests must be submitted in writing to billing@dopusto.si from the Administrator's e-mail on file.

5. Add-ons

Add-ons (e.g. Team Calendar, Multi-step Approval) are billed separately from the base plan, in the same interval. Add-on cancellations follow the same rules as the base plan: cancel at any time, keep access until the end of the paid period, then the add-on deactivates.

6. EU right of withdrawal for individuals

Where a natural person acting outside a business capacity subscribes to Dopusto, they benefit from the fourteen (14) day right of withdrawal under EU Directive 2011/83/EU, unless the subscription has already been fully performed with the customer's prior express consent. By actively using the service (e.g. creating employee records, approving leave) the customer acknowledges performance has begun and waives the right of withdrawal to the extent of the services consumed.

7. Situations where we refund beyond this policy

• Service outage. If Dopusto is materially unavailable for more than two (2) continuous business days in a single calendar month, and this is confirmed by our status records, we issue a service credit equal to 10% of the monthly equivalent, applied against the next invoice.
• Price change you did not accept. If we increase the price and you do not accept the change, you may cancel within thirty (30) days after the notice and receive a pro-rata refund for the unused remaining period of an annual subscription.
• Material breach by us. If we materially breach the Terms of Service and fail to cure within thirty (30) days of notice, you may terminate for cause and receive a pro-rata refund for the unused remaining period.

8. What is not refundable

• Amounts paid for a monthly subscription that has already started.
• Fees incurred for usage that exceeds a plan's limits, when those limits have been triggered by Customer actions.
• Third-party charges (e.g. bank fees, currency conversion fees).
• Paddle transaction fees and taxes already remitted, except where required by law or by Paddle's own policies.

9. How to request a refund

Send an e-mail from the Administrator's e-mail address on file to billing@dopusto.si with:

• the company name and tenant slug;
• the invoice number(s) you are referring to;
• the reason for the request;
• your preferred outcome (refund, service credit).

We respond within five (5) business days. Approved refunds are processed by Paddle back to the original payment method within a further fourteen (14) days.

10. Disputes and chargebacks

We encourage customers to contact us before filing a payment dispute with a bank or card issuer, so we can resolve the issue directly. Initiating a chargeback without contacting us first may lead to temporary suspension of the account until the dispute is resolved.

11. Taxes

Paddle collects and remits taxes (e.g. Slovenian VAT) as the Merchant of Record. Refunds are issued in the same currency as the original charge and inclusive of any previously collected VAT, in accordance with Paddle's practices.

12. Changes to this policy

We may update this policy from time to time. Material changes are announced by e-mail at least thirty (30) days before they take effect.

13. Contact

Konsepto, oblikovanje in kreativne rešitve, d.o.o. (Konsepto d.o.o.)
Dunajska cesta 136, 1000 Ljubljana, Slovenia
Matična št.: 7440405000 · VAT ID: SI90994299 (atypical VAT taxpayer)
Billing inquiries: billing@dopusto.si
General: hello@dopusto.si
Paddle invoice support: via the link at the bottom of each invoice, or through Paddle's own customer help.